Q: What is the most rewarding part of owning a franchise?
I really value the opportunity to shape the culture of my own company. It allows me to interject my values for family and caring when I hire caregivers and serve my clients. And it allows me to grow my company into a valuable legacy to leave my two sons who will hopefully carry on a proud history of taking care of those needing help.
Q: What were some of the biggest challenges in developing your franchise? How were you able to overcome or solve them?
First, developing consistent leads from facilities. PATIENCE is the challenge. I feel like I’m starting to make some progress finally after a full year. Volunteering in some of these facilities is helping.
Second, proper time management. At first, it’s easier…Not much to do other than get out every morning and visit places and create marketing and networking opportunities. Once you start getting a couple of clients, it’s harder to get out as much, with added responsibilities of hiring and training caregivers, payroll, inspecting, scheduling, reporting results, etc. I need one more growth spurt so that I can hire my first administrative person to assist in the backroom processes that will allow me to get out to the field every day again.
Q: What is something you focus on to make your business thrive?
EASY. Being told that I have changed the lives of the client and their family. Providing care, safety, respite help for the family and for all involved is a wonderful feeling.
Q: What makes you excited about the future?
In addition to working in a field that is growing exponentially, providing a service that actually helps improve people’s lives is so rewarding for me. And with the announcement that Health Care Companies will soon be offering additions to Medicare Advantage that will offer an option available for people to choose Home Care as part of the benefits they can receive, this should help grow our business faster and easier.
– Doug Boyce, Area Director | Acti-Kare of Libertyville, IL
Visit any critical care unit, children’s hospital, or other specialty inpatient facility, and you’ll find a common feature: therapy dogs. For decades, healthcare practitioners have understood the surprisingly positive effects on patients of time spend with cute and cuddly dogs.
Doctors are in increasingly short supply these days, so it’s not uncommon for patients to spend more time with physician assistants (PAs) and nurse practitioners (NPs) than their actual MD. This trend has sparked controversy among physicians and patients alike.